BCFi takes the privacy and security of its members’ financial and personal information very seriously. We maintain industry-standard administrative, technical and physical safeguards designed to pro...
I just received a text from BCFi with a verification code, but I did not try to log in. Should I be worried?
Unexpectedly receiving a verification code (also called “two-factor authentication token”) from BCFi can happen when someone other than you attempts to access your account. The most common scenari...
Can I change the way I receive my verification code?
Yes! You can receive login verification codes as your second factor authentication method through text, email, or voice calls. To manage these options, visit your security settings in your profile, an...
How do I turn on two-factor authentication?
BCFi members who do not already have 2FA enabled will see a screen at login prompting them to set up 2FA when logging in to their BCFi account. Helping to protect our members’ personal and financial...
Why should I enable two-factor authentication for my BCFi account?
When you enable 2FA, a verification code will be required to log into your account, in addition to your email and password. Depending on the method you choose, the verification code will be sent to yo...
Is biometric login like Face ID the same thing as two-factor authentication?
No. Some mobile devices offer biometric login, which uses a physical characteristic belonging only to you (like your fingerprint or your face) to log you in to your phone and into specific apps that y...
What is two-factor authentication (2FA)?
Two-factor authentication (2FA) is a method for helping to keep online accounts more secure by enforcing the use of two of these types of “factors”: Something you know (like your password) Somethi...